What We Collect and Why It Is Collected
We collect the information needed to run your account and process your transactions. This includes your name, email address, phone number and the mobile wallet identifiers you register — whether that is bKash, Nagad or Rocket. When you make a deposit or request a withdrawal, our
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system logs the transaction reference, the wallet used and the timestamp. We do not store your full bKash PIN or Nagad or Rocket PIN at any point; only the transaction reference reaches our records. Beyond payments, we collect device and session data — browser type, IP
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address, pages visited — to detect unusual login attempts and keep your account secure. If you contact our support team, the conversation is stored so we can follow up accurately. We do not sell your personal data to third parties. Data shared with payment processors is
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limited to what those rails require to complete your transaction. Your data is retained for as long as your account is active and for a period after closure as required by our internal compliance review. You have the right to request a copy of what we
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hold on you, and to ask us to correct any inaccurate record.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.